Privacy Policy

Vizcaino Transport respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, contact us, request a quote, book transportation services, communicate with our team, or otherwise use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and business information that you provide directly to us, including:

  • Name
  • Company name
  • Email address
  • Phone number
  • Billing address
  • Pickup and delivery addresses
  • Shipment details
  • Commodity description
  • Load information
  • Payment or billing details
  • Messages, emails, forms, or inquiries you send to us
  • Broker, shipper, consignee, or customer contact details
  • Any other information you choose to provide

We may also collect information related to freight transportation, such as bill of lading details, rate confirmations, invoices, delivery receipts, claims documentation, and other shipment records.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time and date of visit
  • Referring website
  • Website usage activity
  • Cookies and similar tracking data

This information helps us improve our website, understand visitor activity, prevent fraud, and maintain website security.

3. How We Use Your Information

Vizcaino Transport may use collected information to:

  • Provide trucking and transportation services
  • Respond to quote requests
  • Book, dispatch, track, and manage loads
  • Communicate about pickups, deliveries, appointments, and shipment updates
  • Prepare invoices, rate confirmations, and billing records
  • Process payments
  • Handle cargo claims, service issues, or disputes
  • Improve our website and customer experience
  • Send business communications
  • Maintain records for legal, tax, insurance, and compliance purposes
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable laws, regulations, and government requests

We use your information only for legitimate business purposes related to our transportation operations and customer service.

4. Communication by Phone, Email, and SMS

By providing your phone number or email address, you agree that Vizcaino Transport may contact you regarding quotes, shipments, deliveries, invoices, service updates, or other business-related matters.

We may contact you by:

  • Phone call
  • Email
  • Text message/SMS
  • Other communication methods you provide

If you receive marketing or promotional messages from us, you may opt out at any time by replying STOP, UNSUBSCRIBE, or by contacting us directly.

Message and data rates may apply. Consent to receive marketing messages is not required to purchase or use our services.

We do not sell or share SMS consent information with third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance and understand visitor behavior.

Cookies may help us:

  • Remember website preferences
  • Analyze website traffic
  • Improve website functionality
  • Detect technical issues
  • Measure marketing performance

You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. How Vizcaino Transport Share Information

Vizcaino Transport does not sell your personal information.

We may share information only when necessary for business, operational, legal, or service-related purposes, including with:

  • Brokers, shippers, consignees, and customers involved in a shipment
  • Dispatchers, drivers, employees, or contractors
  • Payment processors
  • Insurance providers
  • Claims handlers
  • Accountants, attorneys, or business advisors
  • Technology and website service providers
  • Government agencies, law enforcement, or regulators when required
  • Other parties when necessary to complete transportation services

We require service providers to use information only for the purpose of providing services to us.

7. Shipment and Business Records

Because Vizcaino Transport provides transportation services, we may keep shipment and business records, including:

  • Bills of lading
  • Rate confirmations
  • Proof of delivery
  • Invoices
  • Claims records
  • Driver and dispatch notes
  • Customer communications
  • Pickup and delivery information

These records may be kept for business, tax, legal, insurance, safety, and compliance reasons.

8. Payment Information

If payment information is provided, it may be processed by third-party payment processors, banks, factoring companies, or financial service providers.

Vizcaino Transport does not intentionally store full credit card numbers or sensitive payment credentials unless necessary and permitted by law.

9. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no website, email system, database, or internet transmission is completely secure. You should avoid sending highly sensitive information through unsecured email or website forms.

10. Data Retention

We keep information for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Resolve disputes
  • Process payments
  • Handle claims
  • Meet insurance requirements
  • Comply with tax, legal, and regulatory obligations

When information is no longer needed, we may delete, archive, or securely dispose of it.

11. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing emails or text messages
  • Limit certain uses of your information
  • Ask how your information is used or shared

We may need to verify your identity before completing a request.

12. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include:

  • Right to know what personal information we collect
  • Right to know how we use and share personal information
  • Right to request access to personal information
  • Right to request deletion of personal information
  • Right to request correction of inaccurate personal information
  • Right to opt out of sale or sharing of personal information
  • Right to limit use of sensitive personal information, where applicable
  • Right not to be discriminated against for exercising privacy rights

Vizcaino Transport does not sell personal information.

To exercise California privacy rights, contact us at:

Email: [Insert Privacy Email]
Phone: [Insert Phone Number]

13. Categories of Personal Information Collected

Depending on your interaction with us, we may collect the following categories of information:

  • Identifiers, such as name, phone number, email, business address, and IP address
  • Commercial information, such as shipment records, invoices, quotes, and payment history
  • Internet activity, such as website usage and cookie data
  • Professional or business information, such as company name, broker details, or shipper/consignee details
  • Geolocation-related information, such as pickup and delivery locations
  • Communications, such as emails, messages, calls, and service requests

We collect this information for business purposes related to transportation services, customer support, billing, compliance, and website improvement.

14. Do Not Sell or Share My Personal Information

Vizcaino Transport does not sell your personal information.

If our practices change in the future, we will update this Privacy Policy and provide any legally required notices or opt-out options.

15. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old.

We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it as required by law.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Vizcaino Transport is not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before providing information to them.

17. Job Applicants, Drivers, and Contractors

If you apply to work with Vizcaino Transport as an employee, driver, contractor, or business partner, we may collect additional information, such as:

  • Resume or application details
  • Driver qualification information
  • License information
  • Employment history
  • Background check information
  • Safety and compliance records
  • Tax or payment details

This information is used for hiring, qualification, compliance, safety, payment, and business administration purposes.

18. Legal Compliance and Protection

We may use or disclose information when necessary to:

  • Comply with federal, state, or local laws
  • Respond to court orders, subpoenas, or legal requests
  • Protect our legal rights
  • Enforce our agreements
  • Investigate fraud, theft, or misuse
  • Protect safety, property, or business operations
  • Handle insurance, claims, or disputes

19. Changes to This Privacy Policy

Vizcaino Transport may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on our website with a new effective date. Continued use of our website or services after updates means you accept the revised Privacy Policy.

Disclaimer

This Privacy Policy is provided for general business use and should be reviewed by a qualified attorney to make sure it matches Vizcaino Transport’s exact operations, state registration, website tools, customer data practices, and legal requirements.